- Brand : HP
- Product name : 5y Active Care Next Business Day Onsite DMR DT Solution Supp
- Product code : U53CQE
- Category : Warranty & Support Extensions ✚
- Data-sheet quality : created/standardized by Icecat
- Product views : 35572
- Info modified on : 27 May 2024 22:19:14
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Long product name HP 5y Active Care Next Business Day Onsite DMR DT Solution Supp
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5y Active Care Next Business Day Onsite DMR DT Solution Supp
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HP 5y Active Care Next Business Day Onsite DMR DT Solution Supp
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HP Active Care helps IT achieve optimal uptime and fast resolution support on HP devices.[1,2] With remote technical support, predictive device health analytics, remediation services, and Next Business Day Onsite Response, HP Active Care keeps employees up and running in the office or on the go. DMR will be available but will only extend to covering the base computer of the solution and will not extend to any of the peripherals. Solution covers Base Hardware and up to 6 additional peripherals sold together. Solution include things like monitors (maximum of 2), docking stations, wireless keyboards, wireless mice, and headsets.
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Short summary description HP 5y Active Care Next Business Day Onsite DMR DT Solution Supp
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HP 5y Active Care Next Business Day Onsite DMR DT Solution Supp, Active Care, Remote and Onsite, In warranty, Standard workdays - 9 hours, 5 years, Next business day response
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Long summary description HP 5y Active Care Next Business Day Onsite DMR DT Solution Supp
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HP 5y Active Care Next Business Day Onsite DMR DT Solution Supp. Support type: Active Care, Place of service: Remote and Onsite, Warranty coverage: In warranty
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Fast response timesOptimize uptime by leveraging predictive analytics and proactive insights, powered by HP TechPulse. With a finger on the pulse of the health of every employee’s HP device, IT can more quickly identify needed repairs and make replacements.
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Quick resolutionsHelp reduce device disruptions with Automatic Case Generation that opens a case when an issue is detected and triggers IT to schedule a repair.
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High device uptimeGet fast, reliable response and issue resolution as remote work increases. HP Active Care triggers HP Customer Support to fast-track problem diagnosis and provides resolutions that help customers get back up and running quickly.
| Supplier features | |
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| Support type | Active Care |
| Place of service | Remote and Onsite |
| Warranty coverage | In warranty |
| Coverage details | Standard workdays - 9 hours |
| Duration | 5 years |
| Supplier features | |
|---|---|
| Response time | Next business day response |
| Service method | Onsite and Predictive Support |
| Additional support option | Defective media retention; PC Solution |
| Care Pack type | Electronic |
| Coverage period | 60 month(s) |
| Warranty type | S |
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[1] By default HP will deliver HP Care Pack support services in the country where purchased. For further information on HP Care Pack support coverage for hardware products in a different geographic location, please check the Care Pack Terms and Conditions for your respective country and the datasheets for your specific Care Pack. Service levels and response times for HP Care Packs may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.
[2] Internet access with connection to Tech Pulse portal is required. For full system requirements, please visit http://www.hpdaas.com/requirements